Privacy Notice
Effective date: November 3, 2026
Who we are
Grasp Health Inc. ("Grasp Health", "we") operates grasp-health-ai.com. We are based at 2011 Palomar Airport Road, Suite 101, Carlsbad, CA 92011, USA, with a site in Taipei, Taiwan.
What this notice covers
This notice explains how we handle personal information collected through this website. Data processed inside Grasp Health products on behalf of our customers, including any patient or clinical data, is governed by our agreements with those customers (such as a business associate agreement where HIPAA applies), not by this notice.
Information we collect
- Information you give us: when you request a demo or contact us, we collect your first and last name, work email, company, job title, request type, and anything you choose to write in the message field.
- Technical information: our hosting provider automatically processes standard server data, such as IP address, browser type, and the pages requested, to deliver and secure the site. We do not use advertising or analytics cookies.
How we use it
To respond to your request, schedule and deliver demos, follow up about our products and services, and keep the website secure. We do not use your information for automated decision-making.
Who we share it with
We share personal information only with service providers that help us run the website and communicate with you, such as our website host and email provider, under contracts that limit their use of the data. We may also disclose information if required by law. We do not sell your personal information or share it for cross-context behavioral advertising.
International transfers
Grasp Health operates in the United States and Taiwan. Your information may be processed in either country, with safeguards appropriate to the transfer.
How long we keep it
We keep demo and contact requests for up to 24 months after our last interaction with you, unless a longer period is needed for an ongoing business relationship or a legal obligation.
Your rights
Depending on where you live, including under the California Consumer Privacy Act (CCPA/CPRA), Taiwan's Personal Data Protection Act, and the EU/UK GDPR, you may have the right to:
- know or access the personal information we hold about you;
- correct it;
- delete it;
- object to or restrict certain processing, or withdraw consent;
- opt out of the sale or sharing of personal information (we do not sell or share it).
We will not discriminate against you for exercising these rights. Where the GDPR applies, our legal basis for processing your request is our legitimate interest in responding to business inquiries, and you may complain to your local data protection authority.
How to make a request
Email info@grasp-health-ai.com with the subject line "Privacy Request." We may need to verify your identity before acting on a request. You may use an authorized agent where the law allows. We respond within the time the applicable law requires (45 days under the CCPA).
Children
This website is intended for business users and is not directed at children under 16. We do not knowingly collect their information.
Changes
We will post any updates on this page and change the effective date above.
Contact
Grasp Health Inc., 2011 Palomar Airport Road, Suite 101, Carlsbad, CA 92011, USA · info@grasp-health-ai.com